I'm positive it's not consumer mistake, Considering that the recovery phrase was found in two different sites: backed up in a file on S3, and printed over a bit of paper. In case you are unsure about a certain word's spelling, use the look for purpose (Ctrl+F on Windows/Command+F on https://socialislife.com/story4242947/examine-this-report-on-bip39-mnemonic-phrase-tool